COVID TRAVEL GUIDELINES
COVID protocols shall be adhered by the passengers and
Travel Spree/Chardham Express as per the effective mandate of the government.
Without adhering to the government guidelines, boarding can be denied to the
passengers without refund.
SEATING CAPACITY
The seating capacity of our helicopter is 06 passengers.
HELICOPTER WEIGHT LIMITATION
Maximum weight capacity of the helicopter is 450 kg (excluding
baggage weight).
Passengers are taken on board depending up on the load and
temperature conditions, and the Pilots call will be final. Hence, passengers
are required to provide us their exact weights at the time of booking.
Exceedance of helicopter weight carrying capacity, will
result in passengers getting deboarded & cancelled for the Heli-tour
without any refund.
OVERWEIGHT CHARGES
Overweight charges are applicable @ INR 2,000/kg. This will be chargeable to passengers weighing above
75 kg. But excess weight will only be calculated on the total excess
weight above the total permissible weight of all the group members combined,
i.e., permissible weight = 75 Kg x (No. of pax).
Any discrepancy found in the weights of the passengers,
which will be chargeable as per the overweight criteria, the same would be
collected prior to boarding of flights.
Please Note: While submitting the body weights, please keep
in view that you submit your final weight on the higher side, after adding
extra weight of your clothes and shoes.
ARRIVAL DATE
Our Dodham 3N/4D Heli-tours are booked
flying-date-wise (Day 2 of the tour). Passengers must report to
Dehradun one day prior to the flying date.
BAD WEATHER & FORCE MAJEURE DISCLAIMER
Flying in hills is subject to bad weather, and many Force
Majeure factors like delayed Air Traffic Clearances/Permissions, VVIP
movements, valley flying by Indian Air Force (NOTAM), sudden occurrence of
technical snag in aircraft, illness of flying crew or late reporting of the
passengers at the helipads, among others. Therefore, passengers must be
prepared to face any eventuality and inconvenience in case of such scenarios.
AADHAR Card copies are to be shared by all
Indian passengers, & passport in case of foreign nationals.
ADD-ON SERVICES
Additional services which are not mentioned in our
inclusions will be extra chargeable, and the same must be confirmed to us at
the time of booking.
MEDICAL EMERGENCIES
Chardham Express will not be liable for any medical
emergency on the ground to the passengers. Therefore, in your own interest,
passengers are hereby advised to kindly consult a doctor and get medical
check-up done before commencing the yatra. Medical check-up is mainly required
if a passenger has any medical ailment or condition.
If Medical evacuation by Helicopter is needed, it will be
chargeable @ INR 1,20,000/ + UCADA royalty & landing charges + GST.
CARRIAGE BY AIR ACT, 1972
The carriage is subject to Chardham Express Services
regulations relating to the conditions of Non-International Carriage (Passenger
and Baggage) framed in accordance with The Carriage by Air Act, 1972 and
Notification regarding application of the carriage which is non-international.
The liability of the company for damage sustained in the event of the death or
wounding of a passenger or any other bodily injury suffered by passenger or by
his registered baggage during the course of carriage by air will be governed by
the provisions of sections 4,5,6 and the rules contained in the second Schedule
of Carriage by Air Act 1972 with certain exceptions, adaptations,
modifications, etc as notified in the Govt. of India, Ministry of Civil
Aviation Notification and as amended from time to time.
Chardham Express reserves the right to cancel passengers,
who are unruly, abusive, intoxicated, sick, mentally unfit or anyone else whom
we deem to be unsafe to fly. No refund shall be done to such passenger(s).
Our Heli-Tours are not available for the following VIP’s:
-
Speaker Lok Sabha
-
Dy. Chairperson Rajya Sabha
-
Central Ministers of Cabinet Rank
-
C J I Supreme Court
-
Governors of State
-
Chief Ministers of State
-
State Ministers of Cabinet Rank
-
SPG Protectees – Z category only.
RESCHEDULING OF BOOKING
Rescheduling your booking to any
future or prior travel date will be done subject to availability and on payment
of 10% of the total tour cost. This will be permitted only if informed at least
28 days before the arrival date.
In case rescheduling is requested less than 28 days prior to
the travel date, then the booking would be treated as cancelled, & and a
fresh booking will be given subject to availability, after the levy of
applicable cancellation charges.
CANCELLATIONS POLICY:
If passengers cancel their booking prior to or after the
commencement of tour, the following cancellation charges will be applicable -
·
More than 35 days prior to travel date: 30% of
total tour cost.
·
Between 25 to 35 days prior to travel date: 50%
of total tour cost.
·
24 - 15 days prior to travel date: 75% of
total tour cost.
·
15 Days or less prior to travel date: No Refund
·
No show: No Refund.
·
After commencement of the tour: No Refund.
FORCE MAJEURE & BAD WEATHER REFUNDS:
Basis of Refund:
·
Tour Cost: Full refund toward the
proportionate amount of the cancelled sector as below-
·
Cancellation of Complete tour – Full refund,
minus INR 40,000 toward the flight preparation & ground arrangement
charges.
·
Only Badrinath ji – INR 5,20,000 (tax inclusive
for 06 pax).
·
Ekdham Badrinath Dham Night halt tour will be
chargeable to the passengers in case only Badri Dham is covered.
·
Only Kedarnath ji – INR 4,50,000 (tax inclusive
for 06 pax).
·
Ekdham Kedarnath Dham Night halt tour will be
chargeable to the passengers in case only Kedar Dham is covered.
·
Additional Services: The cost of
additional services provided at any Dham during the tour will be deducted over
& above the refundable Tour Cost.
·
Refund against an unutilized service will not be
done.
COVID-19 Lockdowns, or any National/State Emergency:
In case passengers test COVID positive before the travel, or
the Yatra gets called-off by the government, or any National or State emergency
is imposed, there will be no refunds applicable.
However, passengers will be provided a Credit
Voucher by Travel Spree/Chardham Express against the advance paid,
which will be valid for one year. It can be utilised against any of our
helicopter tours or charter services by the passengers or any of their
friends/relatives.
BAD WEATHER & FORCE MAJEURE POLICIES:
1. Where bad weather, technical
snags, or any force majeure reason beyond Travel Spree/Chardham Express
Services’ control results in the cancellation of your flight being delayed or
cancelled, Travel Spree/Chardham Express Services will not be liable in any way
for the cancelled or delayed flight. However, refund will be given to clients
as per our refunds policy. Any kind of inconvenience caused because of
cancellation of flights is beyond the control of the operator. No compensation
or reimbursement for accommodation, transportation, meals, or any other extra
travel expenses done by the passengers shall be offered in the event of
cancellation of a flight.
2. In case tour departure does not take place from Dehradun
on Day One due to above reasons, tour will be considered as cancelled and refund
as per our policies will be made. However, in case the passengers would
like to consider taking the tour on the next available date, a fresh
booking can be made for the same. Our team will propose the available options
to the passengers. The balance/unutilized amount against previous booking
can be adjusted against the fresh booking. And any extra costs that would be
accruing, will have to be borne by the passengers.
3. In case the tour departs from Dehradun as per schedule
but gets disrupted, while the tour is ongoing, our team will propose the possible
revised itinerary within the scheduled package duration, but without any
extension of days.
4. New Dodham passenger(s) scheduled for departure from
Dehradun on any respective travel date shall be our top priority. tension,
proposed by the passengers, in the package will only be considered at an extra
cost and subject to operational viability.
5. In case of passenger get stuck at Kedarnath top
due to bad weather or Force Majeure, the accommodation charges at Kedarnath
will borne by the client directly.
6. Additional night halt charges will be payable by the
passengers to hotels on direct payment basis if they get stuck for additional nights
due to bad weather/force majeure reasons over and above the 2N/3D period.
7. If passengers require extra helicopter flying at the end
of their tour, the same will be chargeable at INR 1,20,000/Hr + UCADA royalty &
landing charges + GST.
8. While the tour is ongoing, if any group demands to
cancel their tour mid-way, the arrangement of transportation will be done by Chardham
Express , however, cost for the same will be borne by the passengers on direct
payment basis.
9. Any increase in government levies or taxes, or Temple Authority prices,
after the confirmation of booking, will be extra chargeable to the passengers.
Payment against the same will have to be made before the commencement of tour.
DISPUTES
Disputes as to legality, interpretation, application or
performance of service or any of its terms and conditions shall be governed by
the laws of Delhi Jurisdiction.
Bookings will be taken, considering there is acceptance of
the above-mentioned terms & conditions by the party.
~WE ASSURE YOU OF A SAFE & MEMORABLE PILGRIMAGE.~
